Sometimes a standard break/fix hourly IT support relationship isn't enough to cover a businesses it related needs and can sometimes be very unpredictable from a month to month basis, not to mention that these relationships do not cover maintenance of you network environment.
Monthly IT Support Contracts goal is to eliminate or greatly reduce hourly billing and provide a maintenance plan to support the needs of a businesses technology environment. IT Support Contracts are sometimes customized to suit the individual business, and are designed to maintain a infrastructure with a predictable annual budget. The primary objective is to provide support when needed and maintain the reliability of a networks configuration. Support Contracts or IT Support Agreements can range from the very simple to complex and continually evolve to accommodate new business situations and technology developments but most often than not help a business manage annual IT spending.
What are the some of the benefits of IT Support Contracts or Agreements?
-Lowering IT Spending Costs
-Predictable Annual budget on IT spending
-Reduction in Network Downtime
-Maintenance Coverage
-Eliminates the burden of a technical support hourly rate
-A Secure Network
-A Reliable Network
-Some may offer unlimited IT support
-More Productive Office Staff
What are some of the features IT Support contracts or Agreements may Offer?
-Unlimited or caped Remote Assistance
-Unlimited or caped Onsite Assistance
-Monitoring and Management of all Network Devices
-Monitoring and Management of all Networked Servers and PCs
-Security and OS Patch Management Anti-Virus, Anti-Spy ware, Content Filtering and Firewall Services
-Software and Hardware Inventory and Asset Management
-Monthly Performance Reporting of Major Systems
-Technology Planning Sessions, Consultancy and Installations (Depending on SLA)
Sometimes your businesses needs do not meet the requirements of a full IT Support Contract but sometimes it makes sense to look into this option if your IT Support provider offers them.
Please visit Supersum and learn about non-binding Monthly IT Support Contracts.
Supersum Technology Group is a trusted provider of Computer Network Services, Technical Support and Web 2.0 Solutions for businesses who are looking to gain greater control over their technology objectives. Applying focus on network stability and workforce mobility, our team of dedicated professionals delivers the highest standards of service meeting the technology needs of small and mid-sized businesses while lowering maintenance and support costs. |
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